Company Name:
Qube GB Limited

Location:
UK

Industry Sector:
Telecoms/Consumer Internet Services

Company Profile:
Qube GB is an award winning communications solutions provider servicing both commercial and consumer customers across the UK, operating from a network of offices and distribution centres. 

The company offers a variety of services to a cross section of industry sectors:

• Field engineering for broadband/TV and digital signage.
• Contact centre providing customer service, technical support and dispatch services.
• Consultancy services to meet all media access and support needs from design and planning through to project management and implementation.

These services are generally delivered as an extension of in-house teams; however, more and more of Qube’s clients are adopting the fully managed end-to-end services, maximising revenue whilst minimising administration and substantially reducing costs.

Business Situation:
Previously the operation was paperwork based and cumbersome. Engineers carried Contract Forms, QC sheets and Job sheets.   Backoffice functions such as CRM, Service management, and Warehouse management were not integrated or effectively controlled.

Solution:
Implementation of Inforgen to deliver an end-to-end ERP (Enterprise Resource Planning) solution.  Customer systems were integrated using Inforgen web services.
  

Benefits:
Facilitation of value-add services, which have enhanced the overall customer experience, but also delivered substantial cost savings. EBS continue to provide additional value through our real – time reporting capabilities and our ability to record customer satisfaction whilst onsite and provide availability to view instantaneously.

Products & Technologies Used:
The fully managed mobile and backoffice Inforgen platform:

Service Manager
CRM
Schedule
Stock/Warehouse
Rackspace managed hosting:

Cisco and HP infrastructure with fully-managed security and data backup.
Escrow service - An Escrow agreement provides the protection and assurance that a Licensee will be able to access the source code of a software application if the Software Owner goes out of business or fails to meet contractual obligations to maintain the software. Full Verification is strongly recommended for all business critical applications.