Company Name:
Stobo Castle

Location:
Scottish Borders

Industry Sector:
Destination Spa – hospitality and recreation

Company Profile:
Nestled amongst Scotland's beautiful Borders' countryside, Stobo Castle Hotel and Spa offers customers luxurious breaks and retreats in high-quality surroundings.

Business Situation:  

• Stobo Castle recognised the benefits technology could bring to their business operations and customer service.
• The departments within Stobo are highly integrated in terms of customer service as well as management of staff and bedrooms.  These different departments need to communicate closely.
• Stobo had previously utilised various IT systems.  There were interfaces in some areas but there was still a lot of manual intervention.
  
  

Solution:  

• A fully integrated web-based technical solution
• The solution encompasses the following departments (Reservations, Reception, Spa Scheduling, Staff Availability, Room Management, Gym Membership, EPOS in the shops, Gift Vouchers, Purchasing, Stock Management, Accounts, Marketing, Public Website)
  

Benefits: 

• Stobo has been able to streamline  its processes and customer service with all information and workflow encompassed in one application
• Integrated Sales order and Invoice solution reduces the risk of revenue leakage and simplifies billing
• Huge reduction in paper printed each day!
  
  

Products & Technologies Used:  

• Inforgen Hospitality and Recreation
• Inforgen Website
• Hosting Services
• IT support solutions