What is Inforgen?

Inforgen is our line of business-operational software which has been specially designed to help you manage and control all the activity within your organisation.  It is fully integrated with our contact centre solution, and works with key partners to offer maximum benefit to your business.

The solution is 100% web-based, and not only streamlines operational processes but also provides a huge amount of flexibility so users can react to issues as they arise. Real-time data enables a swift reaction to your customer requirements, increases your productivity, offers greater efficiency within your supply chain and reduces overheads.

The Inforgen solution encompasses your customers, suppliers and partners, retaining knowledge and increasing your competitive advantage. Performance can be easily measured, resulting in increased efficiency. Information can be speedily directed to the relevant people, ensuring business decisions can be made at any time, from anywhere in the world.

Benefits of Inforgen Technology:

• Robust and reliable platform
• Increased working efficiency and reduced overheads
• Cost-effective
• Choice of automated or manual data input and output
• Access to products, services and support from anywhere in the world
• Quick reaction to customer requirements
• Sales and activity tracking
• Accurate, up-to-date performance data
• Control over allocation of required resources  
• Control of product supply, service level agreements (SLAs) and asset management
• Scalable, so customers can expand the use of the technology when it suits
• Tight controls ensure security and authenticity of data
• Every action and activity within the system can be traced
• Functionality and content can be changed easily 
• Highly compatible

Inforgen is a modular system which draws on a variety of business (ERP) modules,  depending on the nature of your company. See below for further information about the modules we offer: