Company Name:
G.B. Telecom

Location:
Scotland

Industry Sector:
Telecommunications

Company Profile:
GB Telecom (Scotland) Ltd is an independent communications company with over 15 years experience in providing complete communication solutions. In the 15 years they have been in business they have helped a wide range of public sector organisations and private companies achieve increased efficiency and maximum value for money.  Their expertise encompasses the entire communications forum including Voice and Data products, cabling protocols, call carriers, call management packages, video conferencing and leasing facilities.
 
Business Situation:
GB Telecom wanted to be able to improve the quality of service that it provided to its customers and increase productivity within the company.
 
Solution:
By adopting the web services, contact management, and service management modules of Inforgen the company has been able to manage and track all customer and prospective customer activity.
 
Benefits:

• Increased Sales
• Improved response times
• Better Communication
• Increased accountability
• Increased profits
  

Products & Technologies Used:
 Combination of Microsoft's .NET enterprise technologies and EBS's Inforgen™ Platform including:

• Inforgen™ Business SmartObjects Framework v2.4
• Microsoft .NET Framework v1.1
• Microsoft SQL Server 2000
• Microsoft BizTalk Server 2002
• Data Warehouse, Analysis Services 
  
  

"We wanted to find a supplier with whom we could place all things under one roof, a supplier who understood our business needs, current infrastructure and would work with us to develop new ideas and enhance the services that we offer to our users and commercial partners. EBS Europe has proved to be flexible, helpful and reliable in delivering our requirements and we are in discussion to bring more of our technology requirements to them. I have and will continue to recommend them and Inforgen to other companies needing a solid Internet solution."
Gordon Brown, Managing Director, GB Telecom

Visit the website - GB Telecom