The Inforgen Integrated Communication module allows individuals such as staff and customers to be contacted through a variety of methods including phone, email, text message and mail. The module utilises the ability to reach target audiences using a variety of advertising methods, ensuring your audience is constantly aware of your presence and will react to your marketing campaigns.

Features of Inforgen Integrated Communication module include:

• Create a brand identity used with all promotional campaigns
• Online Marketing methods – SEO, pay-per-click (PPC) etc
• Offline Marketing methods – print, mail order, PR, TV/radio etc
• Manage incoming correspondence and appointments
• Create professional documents using templates/rich text editing
• View correspondence, campaigns and appointments, and archived items
• Interactive call centre guides can be created to assist staff
• Send emails - either from yourself or on behalf of another employee
• Create appointments - including time, date, and level of importance
• Record, in detail, all communication with contacts

Benefits of the Inforgen Integrated Communication Module:

• Create brand loyalty
• Increased customer retention
• Reach new markets
• Create competitive advantage
• Increase sales and profits
• Save time and money

See the Customer Relationship Management (CRM) module for more information on storing contact information on the Extranet.