EBS offer a number of support packages delivering technical and hands on support when you need it most. Dependant on your business and support requirements, we can offer assistance in any of the following ways:

Live Remote Support – Our support team view your desktop and share control of your mouse and keyboard via the internet to remotely solve problems when they occur.

On-Site Support – Our support team can send a technician to assist with hardware, software and application issues when they occur.

Complete Managed Service – Our support team will manage and assume responsibility for a defined set of services; discovering and solving issues before they have any major effect on your company’s operational activities.

IT Support Solution Packages:

Standard:

• Help Desk
• System Monitoring
• Annual Check
• Health Check

Plus:

• Help Desk
• System Monitoring
• Annual Review
• Health Check
• Patching

Premium:

• Help Desk
• System Monitoring
• Annual Review
• Health Check
• Patching
• Disaster Recovery Analysis

Alpha:

• Help Desk
• System Monitoring
• Annual Review
• Health Check
• Patching
• Disaster Recovery Analysis
• Disaster Recovery Plan
• Annual Disaster Recovery Testing