The Inforgen Service Management solution plans and manages customer requests as well as providing functionality for job scheduling, task and resource allocation, document management and financial reporting. Web-based and fully integrated with Microsoft Outlook, it promotes a slick and seamless view of all of your organisation's activity and is the ideal solution for any business in the demanding industry of providing services.

Designed to work with both a mobile workforce and office-based staff, Inforgen Service Management can be easily tailored to your specific needs whilst providing standard levels of management information. Trend analysis provides you with the information required to consistently review and improve your service offering.

Features:

Content Management
Scheduling and time management
Task and resource management
Operational control - all activity clearly visible
Document management
Messaging and mobile workforce
Financials - maximum controls over finances
Customer Relationship Management
Public Website
Real-time reporting

Modules:

E-Commerce Website
Scheduling
Sales Order Processing
Purchase Order
Supplier Management
Content Management
Customer Relationship Management (CRM)
Mobile Workforce
Payment
Marketing
Document Management

To view the modules in more detail, Click Here