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Service Management
The Inforgen Service Management solution plans and manages customer requests as well as providing functionality for job scheduling, task and resource allocation, document management and financial reporting. Web-based and fully integrated with Microsoft Outlook, it promotes a slick and seamless view of all of your organisation's activity and is the ideal solution for any business in the demanding industry of providing services.
Designed to work with both a mobile workforce and office-based staff, Inforgen Service Management can be easily tailored to your specific needs whilst providing standard levels of management information. Trend analysis provides you with the information required to consistently review and improve your service offering.
Features:
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Content Management
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Scheduling and time management
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Task and resource management
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Operational control - all activity clearly visible
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Document management
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Messaging and mobile workforce
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Financials - maximum controls over finances
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Customer Relationship Management
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Public Website
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Real-time reporting
Modules:
- E-Commerce Website
- Scheduling
- Sales Order Processing
- Purchase Order
- Supplier Management
- Content Management
- Customer Relationship Management (CRM)
- Mobile Workforce
- Payment
- Marketing
- Document Management
To view more details of the modules listed above, please Click Here
