Company Name:
A Vogel

Location:
Irvine

Industry Sector:
Pharmaceutical Healthcare

Business Situation:

• Fast growing business with diversified customer base
• Multi-channel (website, telesales etc) and different customer types
• Customer-focused approach - required tailoring of promotions to customer groups
• High volume of orders which need to be fulfilled with a fast turnaround
• Managing the coordination with sales and other departments

What we've done

Solution:

• Multi-channel sales platform – public website, mobile field force, telesales
• Integrated CRM, Promotions and Sales Order Process
• Stock Management integrated with Sales Order Process
• Efficient Order Fulfillment system delivering fast, accurate turnaround
  
  

Benefits:

• Improved management of customer base
• Automated sales order processing makes system quicker and more accurate
• Integration of all sales methods through single data store
• Improved handling of orders
• Better collaboration throughout the business 
   

Products & Technologies Used:

• Inforgen Modules CRM
• Sales Order Processing
• Stock Management
• Purchase Order
• E-Commerce website

What they say

"We have found EBS to be a highly motivated company with a strong level of expertise. Their efficiency helped enormously with the smooth development and integration of the Inforgen platform enabling us to extend our head office systems onto the web and into our sales force. This flexible platform gives us the ability to manage the transactions between our website and Sage accounts seamlessly. Our choice in EBS as partners and the Inforgen system as the platform was proven and justified by the outcome of the project."
Ian McLachlan, IT Manager Bioforce UK (Avogel)