Company Name:
Sony Vaio

Location:
Pan Europe

Industry Sector:
Consumer Technology

Company Profile:
Sony Vaio manufactures and supplies Sony Vaio Laptops

Business Situation:  

• Microsoft launch of Windows 7 resulted in Sony offering an upgrade to certain customers
• Short timescale to deliver a pan European solution which integrated with Sony CRM as well as Sykes who provided the finance and order fulfillment
  
  

Solution:  

• Sales Order process embedded in a branded webshop
• Multi language and Multi currency webshop
• Interfaces to Sony to determine laptop eligility
• Interface to Sykes to enable order fulfilment
• Automated documents  (PDF and email) in each language
  
  

Benefits:  

• Enable Sony to deliver to a large volume of customers in a highly concentrated time period
• Low cost per transaction for Sony by utilising web technology and processes

 
Products & Technologies Used: 

• Inforgen E-Commerce
• Hosted solutions