EBS IT support services include many options to suite any size of business and any level of IT knowledge. We offer a range of support packages including services from help desk to disaster recovery testing.

As a customer, you can contact us for online support through the customer access portal. We also ensure priority call routing should you not be able to contact us online. We have dedicated technical support representatives who are always available to assist whether by phone, online or on-site.

Our support services also include direct and early notification of any updates and new modules that may be of benefit to you and your business.

Support services offered:

• Help Desk
• System Monitoring - speed up slow and unresponsive computers
• Annual Review
• Health Check
• Patching
• Disaster Recovery Analysis
• Disaster Recovery Plan
• Annual Disaster Recovery Testing
• Data recovery
• Server support
• Back up
• Security plans and scans
• Spam, spyware and virus cleaning
• Internet reporting solutions
• VPN (Virtual Private Networks) – for linking remote offices
• Wireless networking, set up and troubleshooting
• Installation
• Hardware support
• Software support
• Purchase